All wholesale customers are required to submit a tax ID number prior to receiving our catalog or ordering product. Customers must be prepared to provide a copy of a valid state tax ID upon request.

Minimum wholesale web order requirement is $50

Each item purchased must be in multiples of the minimum item requirement. If the minimum for an item is not ordered, it will automatically be adjusted to the next highest multiple.

All prices listed are in U.S. dollars and are subject to change without notice

On average orders are shipped within 7 – 10 business days.

A specific ship date can be selected at time order is placed.

Items are shipped UPS Ground from Lancaster, Pa. unless specified otherwise by the customer.

Shipping costs are the responsibility of the customer and are determined by the weight, dimension, and destination of the package (not to exceed 15% of the total orders when placed online).

We ship wholesale to U.S. only. Alaska and Hawaii will be charged at international rates.

Back-orders with estimated ship dates will be shipped within 2 – 6 weeks, however shipping costs for back orders are the responsibility of the customer.

Seasonal and newly introduced items may not be available immediately.

Multiple ship dates may be arranged upon request at the time the order is placed.

Primitives by Kathy recommends shipping via UPS, however for those near Lancaster Pa, we do offer pick up from our showroom. If you select Wholesale Store Pickup as your shipping method, we will contact you within 5-7 business days to pick up your package of in stock items.

Orders may be cancelled by calling our customer service department or by sending a notification via email. Cancelled orders may be subject to a 20% restocking fee.

If your backorder falls below $50 it may be cancelled without notification.

Any shipping errors or damage claims must be reported by calling our customer service department no more than 10 business days from the date the product is received. Please retain all packaging material until the damage claim is resolved.

Return requests must be authorized by calling our customer service department for an RA number prior to returning any product. Returned orders may be subject to a 20% restocking fee.

Credit Card

• We accept Visa, Mastercard, American Express or Discover.

• Your credit card will be charged only when the items are shipped.

Terms

• A review from our accounting department is needed for approval of terms. Please note that this review period may delay shipping of the order 1 – 2 days.

• Returned Checks - $35 will be added to your account for any returned or stop payment checks.

• Late Payments - Late charges of 1.5% per month (18% APR) will be added to all past due invoices.

• Collection Fees - If a customer account is forwarded to a collection agency, all additional legal or collection fees incurred will be the responsibility of the customer.

All prices listed are in U.S. dollars and are subject to change without notice.