Ordering Info

Shipping

• Shipping costs are the responsibility of the customer and are determined by the weight, dimension, and destination of the package (not to exceed 15% of the total orders when placed online).
• We ship to U.S. and Canada only. Orders shipped to Canada, Alaska and Hawaii will be charged at international rates.
• On average orders are shipped within 7 – 10 business days. 
• Items are shipped UPS Ground from Lancaster, Pa. unless specified otherwise by the customer.
• All taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the recipient.
• Seasonal and newly introduced items may not be available immediately.

Cancellations, Damages, and/or Returns

• Orders may be cancelled by calling our customer service department or by sending a notification via email. Cancelled orders may be subject to a 20% restocking fee.
• Any shipping errors or damage claims must be reported by calling our customer service department no more than 10 business days from the date the product is received. Please retain all packaging material until the damage claim is resolved.
• Return requests must be authorized by calling our customer service department for an RA number prior to returning any product. Returned orders may be subject to a 20% restocking fee.

Payment Information

• Credit Card - We accept Visa, Mastercard, Discover or American Express. Your credit card will be charged only when the items are shipped.
• Returned Checks - $35 will be added to your account for any returned or stop payment checks.
• All prices listed are in U.S. dollars and are subject to change without notice.

Holiday Hours:

We will be closed on the following days

• Memorial Day: Monday, May 27
• Independence Day: Thursday, July 4
• Labor Day: Monday, September 2
• Thanksgiving: Thursday, November 28
• Day after Thanksgiving: Friday, November 29
• Christmas Day: Wednesday, December 25

If you have questions please call 1(866)-295-2849